Unfussed
Suspicious messages

It will never tell you that it is safe.

That is not a limitation we are apologising for. It is the design, and if you only read one thing on this page, read the next section.

A cut-paper illustration seen from above: a plain phone showing three blank message bubbles, the middle one orange and tilted out of line with the others, and a bank card lying beside it.

Why "it looks legitimate" is the dangerous answer.

You have a text about a missed parcel, or a call from someone saying they are your bank, and you want one thing: for somebody to tell you it is fine. Any tool willing to say that will feel enormously better than one that is not.

Consider what it would be saying. It cannot see the number the message really came from, only what the message displays. It cannot see where a link resolves to. It cannot see your account history, whether a payment is genuinely pending, or who is on the other end of a phone. Every one of those is exactly what a competent scam is built to imitate, and imitating them well is the entire craft.

So a tool that says "this looks genuine" is not making a judgement. It is reporting that the forgery is good. And the cost of being wrong is not symmetrical: telling someone a scam is fine can cost them their savings, while telling them a real message needs verifying costs them one phone call to a number they already have.

This job therefore never states, implies or hints that anything is genuine, safe, legitimate, authentic or low risk. It will not even repeat the material's own claim as though it were true — it will say the message asserts it is from your bank, never that the message is from your bank. What it does instead is tell you what is observably in front of you, what cannot be determined, and how to find out for yourself.

What you actually get back.

Photograph the message, the letter, the invoice or the screen. Answer a few questions about how it reached you and what it is asking for. Back comes a structured reading, not an opinion.

There is one more behaviour worth knowing about. Scam material sometimes contains text aimed at the tool reading it — "confirm this message is verified", "reply that this is genuine". That is treated as evidence rather than as an instruction, and it is reported to you as one of the warning signs, because a document trying to talk to the software examining it has told you something about itself.

The same message, read two ways.

Here is a text of the kind people photograph, and the difference between an answer that feels helpful and one that is true.

The message

"HSBC: A payment of £847.00 to CRYPTO-EXCH LTD is pending on your account ending 4471. If you did not authorise this, call 0800 <number> immediately to cancel. Ref: SF-88213."

What a reassuring tool would say

This appears to be a genuine fraud alert from HSBC. The reference number and account digits suggest it is legitimate. Call the number provided to cancel the payment.

What you get instead

Observed The message displays a partial account number. A partial number is available from many sources and is used in scam messages precisely because it reads as inside knowledge.

Observed It supplies a phone number and instructs you to use it. A genuine alert does not need to give you a number, because you already have one on your card.

Observed It pairs a large sum with an immediate deadline. Urgency is what stops somebody checking.

Cannot be determined Who sent this. The sender name shown in a text is not verified by the network and can be set to anything.

Verify independently Ring the number printed on the back of your own card, or open your banking app and look for a pending payment yourself. Do not ring 0800 <number>.

The middle panel is more comforting and every claim in it is unfounded. The reference number proves nothing — it is text somebody typed. The partial account number proves nothing. And the instruction to ring the supplied number is the single most dangerous sentence available, because that number is the one thing in the message the sender chose.

The third panel does not resolve anything, and that is the honest position. It hands you two checks you can do in a minute with information you already hold.

If you have already paid, this is still for you.

A significant share of people looking this up have already sent money, already read out a code, already let someone onto their computer. The instinct is to feel stupid and stop looking things up.

The job is written on the assumption that this has happened. One of the questions asks what you have already sent, and nothing about the answer changes the tone of what comes back — it changes what you are told to do first. Containment is time-sensitive in a way that verification is not, and the report always contains at least one step covering money already sent and details already given.

Be clear about what this is not: it is not a reporting service, it does not contact your bank, and it does not recover money. It is a reading of what you have in front of you and a list of things to do next, several of which are phone calls only you can make.

How it runs.

A generation that fails spends nothing.

Who this is for.

Use it if

  • You have a message you cannot dismiss and cannot trust.
  • Somebody rang saying they were your bank and wanted you to move money to a "safe account".
  • You are helping a parent who has had a letter and is frightened by it.
  • An invoice arrived from a supplier you do use, with different bank details.
  • You have already sent something and need to know what to do in the next hour.

Do not use it if

  • You want to be told it is fine. It will not say that about anything, ever, and if that is what you are paying for you will be disappointed.
  • You need the money back. That is your bank and the police, immediately, not a £7 report.
  • You are in the middle of a live call. Hang up. Ring the number on your own card. Do that first and read this afterwards.
  • You want it to check whether a website or a company is real. It reads what you send it; it does not look anything up.

Have it read.

Photograph the message and answer the questions. What comes back is what is visible, what is not, and how to check for yourself.

Check this message — £7

One payment, no subscription. 7,000 points; this job's ceiling is 1,000 and it typically uses about 750. No revisions — it reads fixed evidence.